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New Team Member
Welcome to E+ROSE

We're so glad
you're here.

This portal is your home base for everything you need to get started. Work through each section, complete your checklist, and don't hesitate to ask questions.

10+
Years Strong
12+
Locations
90%
Quiz Pass Required
∞
Growth Ahead
A Message from Robbie Nowinski, RD — Founder & CEO

Welcome to E+ROSE, we are so happy you are here! Our mission is to Inspire Wellness, and you will be an integral part of our success. I founded our company over 10 years ago with the goal of bringing people together over healthy food. We believe in food as medicine, and higher nourishment leading to an improved quality of life. Welcome aboard!

Onboarding Checklist
Accept your Toast invite, complete documents, and connect with your GM before Day 1.
Go to checklist →
10-Block Training
Your structured training path from Day 1 orientation through full store operations.
See training →
New Hire Quiz
Required 90%+ grade. Study the menu, then take the embedded quiz right here in the portal.
Take the quiz →
Documents to Sign
NDA, Apron Agreement, The Book acknowledgement — all required your first week.
Review & sign →
What We Need from You

Onboarding Checklist

Complete these items before and on your first day. Progress is saved automatically.

Before Day 1 — Systems
Accept Toast link and create your employee profile
Look for an email invite from Toast — your POS and payroll system.
Toast
Accept Sling Scheduling invite and set up your account
Sling manages schedules, shift swaps, and time-off requests.
Sling
Download the E+ROSE Employee App
Scan the QR code in your Welcome Packet or ask your GM for the link.
App
Complete all onboarding documents within 24 hours
All required paperwork must be completed within 24 hours of receiving it.
Required
Before Day 1 — HR & ID
Provide valid ID to your General Manager for I-9 verification
Passport OR driver's license AND Social Security Card.
I-9
Connect with your General Manager — confirm Day 1 details
Confirm start date, time, and anything needed. Email your GM the three questions below!
GM
Correspondence Required

1. What do you like to do outside of work?
2. What is your favorite menu item at E+ROSE?
3. What's one thing we should know about you?

Day 1 — Required
Pass the New Hire Menu Quiz — 90% minimum required
Complete the quiz in the "New Hire Quiz" section of this portal with your manager present.
Quiz
What to Expect

Your First 4 Weeks

✓
Acceptance — Before Day 1
Watch for emails from Toast and Sling. Complete all onboarding documents within 24 hours. Connect with your GM to confirm your start date.
1
Week 1 — Begin 10-Block Training
Your Manager walks you through the 10-Block schedule. Important: you must pass the New Hire Menu Quiz (90%+) before working the food line.
2
Week 2 — Build Your Knowledge
Continue learning store layout, coffee, schedules, food prep, and the full menu. Practice on blending, topping, and register stations.
3
Week 3 — Find Your Flow
Getting the rhythm, deepening your knowledge, embedding in culture. Your manager will schedule your Introductory Period Review.
4
Week 4 — Introductory Period Review (120 hours worked)
A two-way conversation about your role and abilities. You'll sign the appraisal. Quarterly performance reviews follow every 3 months.
Who We Are

Mission & Ethos

Our Purpose

Globally we spend more years in poor health than at any point in history, and an unhealthy diet is the leading risk factor for illness. We believe in food as medicine. We are a lifestyle brand of longevity, and our offerings intend to be a part of the solution; to defy mortality.

Our Mission

We desire to Inspire Wellness by cultivating a lifestyle for longevity.

Our Vision

To be the premier wellness focused brand in the world — improving the health and lives of our communities through atmosphere, attitude, service, and product.

Our Core: Eat Well, Be Kind.

  • We welcome and treat our customers as part of our greater family
  • We take pride in our nutrient-rich products, highest quality, and exemplary service
  • We serve only the most fresh and nutritious foods, seeking local and organic sources
  • We treat everyone with respect and foster personal growth

The Name: E+ROSE

E+ROSE is short for Elizabeth + Rosemary — derived from founder Robbie's grandmothers Elizabeth and Rose, and his mother Mary. As Rosemary is the "Herb of Remembrance," the brand is a tribute to three strong-willed women who exemplified hard, honest work and always put others first.

Our Ethos
01
Hardworking & Accountable
We work diligently, take responsibility for our actions, and deliver on our promises.
02
Selfless & Kind
We prioritize the well-being of others and treat everyone with kindness and respect.
03
Mission-Driven & Prideful
We take pride in our work and strive to make a positive impact through every product we serve.
04
Engaged & Vigorous
We are mentally present, driven, and full of energy. We approach our work with enthusiasm.
The People Behind E+ROSE

Meet the Leaders

Robbie Nowinski
Robbie Nowinski
Founder & CEO
robbie@eandrose.com
Caris Mineo
Caris Mineo
Director of Operations
caris@eandrose.com
Jay Camper
Jay Camper
Head of People
jay@eandrose.com

Robbie Nowinski, RD — Founder & CEO

A Registered Dietitian by background, Robbie founded E+ROSE to promote a lifestyle for longevity. After spending years working with healthcare systems, he desired to change the way we view and eat food. Robbie resides in Nashville with his wife and three young daughters.

Caris Mineo — Director of Operations

Caris has been in the hospitality industry since high school, holding every job from dishwasher to multi-unit manager. She continually focuses on strengthening the E+ROSE community to inspire staff to grow and give their best each day.

Jay Camper — Head of People

Jay joined E+ROSE after 9 years at a recruiting and consulting firm. He resides in Nashville with his wife Ali and their children Lettie and Jackson. Jay is your primary HR contact — reach him at [email protected].

Your Training Path

10-Block Training

Every new team member goes through our structured 10-block training program, guided by your Manager, Shift Lead (SL), or Assistant Manager (AM).

1
Block 1
Orientation
  • I-9 verification and complete onboarding
  • Store walk-through
  • E+ROSE story and ethos
  • Quality, integrity, customer service, consistency
  • Menu overview
  • Shadow a Shift Lead or AM
2
Block 2
Pre-Base
  • Add-in ingredients and recipes
  • Re-emphasize integrity policy and consistency
  • Hands-on pre-base practice alongside SL or AM
  • Pre-base every order during shift
3
Block 3
Blending
  • See a "perfect" bowl demonstrated
  • Practice with online orders
  • Work alongside SL or AM on blending station
  • Customer interaction while handing out product
4
Block 4
Topping & Toast
  • Re-emphasize recipe integrity
  • Properly cut fresh fruit
  • Hours in topping station under observation
  • Bread toasting under Manager observation
5
Block 5 — Key Milestone
Register & Close
  • Introduction to POS — how to take orders
  • Shadow SL or AM at register
  • Role-play customer questions, upselling, modifications
  • Take real orders!
  • Take New Hire Quiz!
6
Block 6
Practice & Review
  • Fully operate through stations with Manager oversight
  • Sit down with AM or GM — questions, pro tips
  • Review areas of improvement
7
Block 7
Prep
  • AM or SL walks through creating a prep list
  • Assist in prepping frozen, fresh, jars, PJ/AJ
  • Shadow prepping milks
  • Proper labeling and FIFO
8
Block 8
Coffee
  • Barista tools, syrups, milks, teas, where our coffee comes from
  • Shadow most experienced team member on coffee
  • Practice pulling espresso shots, steaming milk
  • Review the full coffee menu
9
Block 9
Practice & Review
  • Independently prepare a full store prep list
  • Review with GM or AM — why more/less of each item
  • Final Q&A, concerns, improvement areas
10
Block 10
It's Official.
  • Training period is complete!
  • Begin full store operations on your own
  • You're a full E+ROSE team member!
Non-Negotiable

Product Integrity Policy

Critical Policy

Failure to adhere is subject to disciplinary action, up to and including termination.

1. Complete Ingredient List

Every product must contain every single ingredient as listed in its original recipe. We do not serve items that are missing any ingredients, regardless of the circumstances.

2. No Shortcuts

Shortcuts in preparation, substitution of ingredients without authorization, or any deviation from established recipes are strictly prohibited.

3. Customer Trust

Short-handing customers is a violation of our core values and erodes the trust our entire brand is built on.

Your Accountability

  • Know all recipes and ingredient lists
  • Communicate promptly with supervisors about any ingredient availability issues
  • Immediately notify supervisors of any vendor substitution or non-delivery
  • Report non-compliance to your supervisor or through the anonymous reporting system
Block 5 Requirement

New Hire Quiz

Complete with your manager present on your 3rd day of employment. A score of 90% or higher is required to work the food line.

E+ROSE Menu Knowledge Quiz

Complete all 20 questions — your results go directly to Jay & Caris

90% to pass
The Book

Rules of Conduct

Arrive clean, 5 minutes early, ready to work. No large logos other than E+ROSE; no sweatpants or mesh shorts; plain solid colors; long hair always pulled back; closed-toe non-slip shoes always required; facial hair neat and groomed.
No cell phone use during shifts except emergencies. If you must use it, do so out of view of customers. Repeated non-compliance will result in formal warning and/or termination.
50% off all E+ROSE made items (bowls, toast, food, juice, bites, smoothies). 15% off all other items (market goods, merch). Prorated by hours worked per week. Must be rung up by management. Discount is for you only and can be rescinded for any abuse.
Tips are pooled daily and distributed based on percentage of hours worked that day. Distributed bi-weekly with payroll. You're eligible for tips from Day 1!
Theft of any kind = immediate termination + authorities alerted. Includes food, juice, produce, packaging, unauthorized discounts/comps, time-clock fraud, and falsification of documents.
Zero tolerance for harassment or discrimination on any basis. Report immediately to a supervisor or ownership — all reports are confidential. Retaliation is also prohibited and results in disciplinary action up to discharge.
The Book

Scheduling & Time

Arrive 5 minutes early in full uniform and ready to work. Don't clock in then handle personal tasks. 4 late arrivals in a 60-day period likely ends employment. 15+ minutes late without notifying the store counts as two lates and requires a disciplinary meeting.
Notify your manager at least 18 hours before your shift. Call the store first, then call/text the Manager's cell. A doctor's note is required for illness causing more than 1 missed day.
You are responsible for finding coverage. Swap or drop via Sling, then notify your Manager for approval. It is not the Manager's responsibility to cover your shift.
Submit all requests at least 21 days in advance via Sling. Less than 3 weeks' notice will likely not be approved. Weekend and holiday availability is a condition of employment.
30-minute unpaid break required when working over 6 consecutive hours. Paid bi-weekly on Fridays for the two-week period ending the prior Sunday. Set up direct deposit through Toast.
The Book

Other Policies

Full-time: 30+ hrs/week. Part-time: under 30 hrs/week. Active Employee: must work at least 2 shifts within 14 days to receive benefits and discounts.
Gloves at all times when handling ready-to-eat foods. Wash hands before gloving and change gloves frequently. Report all workplace injuries immediately, no matter how minor.
Zero tolerance for both. Unlawful drug use, possession, or working under the influence = immediate termination. Any violence or threats of violence = immediate termination. Possession of weapons on premises is prohibited.
All employees without a fixed-term contract are employed AT WILL. The company may terminate at any time for any reason. Employees may also leave at any time. The Book is not a contract.
Rewards & Recognition

Benefits & Perks

Healthcare — ICHRA via Venteur
Full-time employees (30+ hrs/week) eligible after 60 days. Coverage begins the 1st of the following month. Eligibility reviewed quarterly.
Earned Mental Health Days
1 day (6 paid hours) every 6 months of continuous employment — up to 2 per year. Eligible after 6 months. 1 week's notice required.
Employee Referral Bonus — $200
Earn $200 once your referral completes 90 working days (520 hours). Open to all non-management. Referral must be new to E+ROSE.
Team Member Discount
50% off E+ROSE made items. 15% off market goods and merch. Prorated by hours worked per week.
Quarterly Wellness Warrior Awards
Outstanding team members recognized every quarter for embodying our mission and ethos.
Career Growth
Team Member → Shift Lead → AM → GM → and beyond. Growth is earned. Speak up, show up.
Required Signatures

Documents to Sign

Four documents required during your onboarding. Your manager will provide physical copies or DocuSign links.

Required — First Week

Delays may affect your access to certain systems and benefits. Questions? Email [email protected] before signing.

E+ROSE: The Book — Employee Handbook Acknowledgement
Confirms you've read all policies, acknowledges at-will employment and that the handbook is not a contract.
Required
Non-Disclosure Agreement (NDA)
Protects E+ROSE's recipes, formulas, and proprietary information. Confidentiality lasts 5 years post-employment. All work product belongs to E+ROSE.
Required
Apron Agreement
Care for and return your E+ROSE "Inspire Wellness" apron at end of employment. Failure to return: $30 deducted from final paycheck.
Required
Welcome Packet Acknowledgement
Sign at the end of the Welcome Packet confirming you've read through all onboarding materials and FAQs.
Required
From the Welcome Packet

Frequently Asked

Yourself, plus two forms of ID. Also study our menu before Day 1 — you must pass the quiz (90%+) before the food line.
Bi-weekly on Fridays. First check may be delayed one pay cycle. Set up direct deposit through Toast.
Yes! 50% off all E+ROSE made items and 15% off all other items. Discount is prorated by hours worked per week.
Full-time employees (30+ hrs/week) are eligible after 60 days. You'll be offered enrollment in our ICHRA plan through Venteur. Email [email protected] with questions.
Endless. We promote from within. The path from Team Member → Shift Lead → AM → GM is very real here. Opportunities are earned. Speak up — your voice matters.
Submit requests at least 21 days in advance through Sling. Less than 3 weeks' notice will likely not be approved.

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